I’ve spent quite a bit of my career working on software incidents mitigation, analysis and repair. Here are 10 tips that will help you manage incidents better, recover faster and implement permanent resolutions.
▬▬▬▬▬▬ Resources & References 📕 ▬▬▬▬▬▬
Turn The Ship Around! book: https://amzn.to/440alle
▬▬▬▬▬▬ Chapters 🕐 ▬▬▬▬▬▬
00:00 - Intro 0:38 - Announcement 1:15 - Be mechanical 2:19 - Categorize the symptoms 3:24 - Zoom in, Zoom out, Zoom in again 4:20 - Mitigate by elimination 7:27 - Talk out loud 9:42 - Journal all the events 11:00 - Question everything 12:03 - No repeat incidents 13:28 - No loose ends 14:38 - Conclusion
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